This policy only applies to the "energy storage power supply" products or services of "Shenzhen Ebull Technology Co., Ltd.". Last updated: May 16, 2022.

This policy will help you understand the following:
1. How we collect and use your user information
2. How we use cookies and similar technologies
3. How do we share, transfer and publicly disclose your user information
4. How do we protect your user information
5. Your rights
6. How your user information is stored and transferred globally
7. How to update this policy
8. How to contact us

We are well aware of the importance of user information to you, and will do our best to protect your user information safe and reliable. We are committed to maintaining your trust in us and abide by the following principles to protect your user information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of least sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. . At the same time, we promise that we will take corresponding security protection measures to protect your user information according to the mature security standards in the industry.

Please read and understand this Privacy Policy carefully before using our products (or services).

1. Privacy Policy

Developer Information: Shenzhen Ebull Technology Co., Ltd.
Use of privacy data: During the use of our app, if the user actively registers, we will collect the user's email/phone number and login password for personal account management; if the user logs in through a third-party authorization (twitter/facebook authorized login), we will Collect users' nicknames, avatars, and third-party platform IDs on third-party websites for personal account management.

Privacy data processing: We will always store all private data on Amazon servers, and the server provides ssh + certificate for developers to log in. All private data interacts with the app through https.

Data retention and deletion: You can delete all user data using the "User" - "Clear Account" function. After the deletion, the user information on the server is directly deleted.

2. How we collect and use your user information

(1) The information we collect and use when you use our products or services
We will only collect and use your user information for the business functions described in this policy. The purpose of collecting user information is to provide you with products or services. You have the right to choose whether to provide the information, but in most cases, if If you do not provide, we may not be able to provide you with the corresponding services, nor can we respond to the questions you encounter:

When you use our services, you allow us to collect the information you provide to us or necessary to provide you with services, including: nickname, avatar, location information, device information, Bluetooth, wifi information, etc.

In addition, the APP will use the following permissions to implement functions:

Camera: When device sharing, we will call the camera to scan the QR code to achieve device sharing and other capabilities.

Geolocation: We use the user's geolocation information when the device scans for connections.

WIFI List: We will use this permission when the device sets the WIFI wireless network information.

Image: When a user logs in, we collect user images, such as profile pictures, please think, images submitted to our Platform may be stored on our servers for future use. However, we do not share these images with third parties. They are used only for internal purposes, such as improving our services and user experience. By submitting an image to our platform, you acknowledge and consent to our collection and storage of your image.

The user information we collect is used to help you complete registration, protect account security, connect hardware devices, set hardware WIFI information, provide you with energy storage power control and power APP control functions, etc.

The above information you provide will continue to authorize us to use it during your use of this service. When you stop using the push service, we will stop using and delete the above information.

We guarantee that the collected user information will be de-identified or anonymized in accordance with the law. Information that cannot identify the personal identity of a natural person alone or in combination with other information is not personal information in the legal sense. If we combine non-personal information with other information to identify you personally, or use it in combination with your personal information, we will treat such information as your personal information during the combined use period in accordance with this Privacy Policy. Handling and protection.

In order to better operate and improve our technologies and services, or due to changes in business strategies, when the collection, use, and processing of user information required by the products or services we provide are beyond the scope of the above, or the collected user information is used for For other purposes not specified in this Privacy Policy, or when we want to use the information collected for a specific purpose for other purposes, we will notify you within a reasonable period after obtaining user information or before processing user information, and obtain Your authorization agrees.

(2)Exceptions to authorization and consent
Please understand that according to laws and regulations and relevant national standards, we do not need your authorization and consent to collect and use your user information in the following situations:
1. Those directly related to national security and national defense security;
2. Those directly related to public safety, public health and major public interests;
3. Those directly related to criminal investigation, prosecution, trial and execution of judgments;
4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
5. Your user information collected is disclosed to the public by you;
6. Your user information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary to sign or perform a contract according to your request;
8. Necessary for maintaining the safe and stable operation of the software and related services, such as discovering and dealing with faults in the software and related services;
9. The personal information controller is a news unit and it is necessary for it to carry out legitimate news reports;
10. When it is necessary for an academic research institution to conduct statistical or academic research based on public interests, and when providing the results of academic research or description, the personal information contained in the results is de-identified.
11. Other circumstances stipulated by laws and regulations.

3. How we use cookies and similar technologies

(1) Cookies
To ensure the proper functioning of the website, we store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data about your visit preferences.

We will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have a cookie-blocking feature. However, if you do this, you will need to personally change your user settings each time you visit our website.


(2) Web beacons and pixel tags
In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our website. For example, an email we send you may contain a click URL linking to the content of our website.

If you click on the link, we will track the click to help us understand your product or service preferences and improve customer service. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can tell if an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.


(3) Do Not Track
Many web browsers have a Do Not Track feature that issues Do Not Track requests to websites. Currently, no major Internet standards organization has established policies governing how websites should respond to such requests. But if your browser has Do Not Track enabled, then all of our sites will respect your choice.

4. How do we share, transfer and publicly disclose your user information

(1) Sharing
We will not share your user information with any other companies, organizations and individuals, except in the following cases:
1. Sharing with explicit consent: After obtaining your explicit consent, we will share your user information with other parties.
2. We may share your user information externally in accordance with laws and regulations or the mandatory requirements of government authorities.
3. Sharing with our affiliates: Your user information may be shared with our affiliates. We will only share necessary user information and are bound by the purposes stated in this Privacy Policy. If the affiliated company wants to change the purpose of processing user information, it will seek your authorization and consent again.
4. Sharing with authorized partners: Some of our services will be provided by authorized partners only for the purposes stated in this policy. We may share some of your user information with our partners to provide better customer service and user experience. We will only share your user information for legal, legitimate, necessary, specific and explicit purposes, and only share user information necessary to provide services. In order to better operate and improve technology and services, you agree that we and authorized partners may use the information collected for other services and purposes in compliance with relevant laws and regulations.

For companies, organizations and individuals with whom we share user information, we will sign strict confidentiality agreements with them, requiring them to process user information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.


(2) Transfer
We will not transfer your user information to any company, organization or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your user information to other parties;
2. When a merger, acquisition or bankruptcy liquidation is involved, if it involves the transfer of user information, we will require new companies and organizations that hold your user information to continue to be bound by this privacy policy, otherwise we will require the company or organization to continue to be bound by this privacy policy. Ask for your authorization again.

(3) Public disclosure
We will only publicly disclose your user information under the following circumstances:
1. After obtaining your explicit consent;
2. Disclosure based on law: We may publicly disclose your user information under the mandatory requirements of laws, legal procedures, lawsuits or government authorities.


(3)Exceptions to prior authorization and consent when sharing, transferring, or publicly disclosing information.

Please understand that according to laws and regulations and relevant national standards, we do not need your authorization and consent to share, transfer and publicly disclose your user information in the following situations:
1. Those directly related to national security and national defense security;
2. Those directly related to public safety, public health and major public interests;
3. Those directly related to criminal investigation, prosecution, trial and execution of judgments;
4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
5. Information you disclose to the public by yourself;
6. Collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

5. How do we protect your user information

(1) We have used industry-standard security measures to protect the user information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of the data. We will take all reasonably practicable steps to protect your user information. For example, when data is exchanged between your browser and the "Service", it is protected by SSL encryption; we also provide https secure browsing methods for the website; we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms Prevent data from being maliciously attacked; we will deploy access control mechanisms to ensure that only authorized personnel can access user information; and we will conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting user information.

(2)We have obtained the following certifications: High-paying Technology Enterprise Certification.

(3)Our data security capabilities: All data related to the company's websites and apps are stored on Amazon servers, and SSH authorization and key access are used. All data transmissions are secured by the https protocol.

(4)We will take all reasonable and feasible measures to ensure that irrelevant user information is not collected. We will only retain your user information for as long as is necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law.

(5)The Internet is not an absolutely secure environment, and emails, instant messaging, and communications with other users are not encrypted. We strongly recommend that you do not send user information through such methods.

(6)We will regularly update and disclose the relevant content of reports on security risks and user information security impact assessments. You can get it by the following ways: Check the notification message in the App or actively visit the company homepage (http://www.bigblue-tech.com) for announcements.

(7)The Internet environment is not 100% secure, and we will try our best to ensure the security of any information you send to us. Even if we make great efforts and take all reasonable and necessary measures, it may still be impossible to prevent your user information from being illegally accessed, illegally stolen, illegally tampered with or destroyed, resulting in damage to your legitimate rights and interests. Please understand the above risks of the information network and take it voluntarily.

(8) In the event of an unfortunate user information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can prevent and Recommendations to reduce risk, remedies for you, etc. We will promptly notify you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform users of the information one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also actively report the handling of user information security incidents in accordance with the requirements of regulatory authorities.

5. Your rights

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you exercise the following rights over your user information:

(1) Access to your user information
You have the right to access your user information, subject to exceptions provided by laws and regulations.

If you do not have access to this user information via the links above, you can always contact us using our web form, or send an email to support@bigblue-tech.com. We will respond to your request for access within 30 days.

As for other user information generated during your use of our products or services, we will provide it to you as long as we do not need to invest too much. If you would like to exercise your data access rights, please email support@bigblue-tech.com.


(2) Correction of your user information
You have the right to ask us to make corrections when you find that the user information we process about you is inaccurate. You can apply for correction through the methods listed in "(1) Access to your user information". If you are unable to correct this user information via the links above, you can always contact us using our web form, or send an email to support@bigblue-tech.com. We will respond to your correction request within 30 days.


(3) Delete your user information
You may request us to delete user information in the following circumstances:
1. If our processing of user information violates laws and regulations;
2. If we collect and use your user information without your consent;
3. If our processing of user information violates our agreement with you;
4. If you no longer use our products or services, or you cancel your account;
5. If we no longer provide you with products or services.

We will evaluate your deletion request based on your request, and if the relevant regulations are met, we will take appropriate steps to deal with it. When you make a deletion request to us, we may require you to authenticate to protect the security of your account. After you delete information from our services, we may not delete the corresponding information from the backup system immediately because of applicable laws and security technologies, and we will store your information securely until the backup can be cleared or anonymized.


(4) Change the scope of your authorization and consent
Each business function requires some basic user information to be completed (see "Part 1" of this policy. For the collection and use of user information, you can give or withdraw your authorization and consent at any time.

When you withdraw your consent, we will no longer process the corresponding user information. At the same time, please also note that your withdrawal of authorization and consent may lead to certain consequences. For example, we may not be able to continue to provide you with corresponding services or specific functions, but your decision to withdraw your consent will not affect the previous development based on your authorization. user information processing.


(5) User information subject cancels the account
You can cancel the previously registered account at any time. You can clear it through the "User" - "Clear Account" function. After clearing, the user's information on the server will be deleted directly.

After canceling your account, we will stop providing you with products or services and delete or anonymize your information at your request, unless otherwise provided by laws and regulations. This may also cause you to lose access to the data in your account, please exercise caution.


(6) Constraining the automatic decision-making of the information system
In some business functions, we may only make decisions based on non-human automatic decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legal rights, you have the right to ask us for an explanation and we will provide appropriate remedies.
(7) Responding to your above request
For security, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.

We will respond within thirty days. If you are not satisfied, you can also make a complaint through the following channels: Feedback your appeal to us in the App "Personal - Help and Feedback".

For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, the need to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical. Please also understand that due to security considerations, requirements of relevant laws and regulations or technical limitations, we may not be able to respond to some of your requests, such as the following situations:
1. Related to the user information controller's performance of the obligations stipulated by laws and regulations;
2. Those directly related to national security and national defense security;
3. Those directly related to public safety, public health and major public interests;
4. Those directly related to criminal investigation, prosecution, trial and execution of judgments;
5. The user information controller has sufficient evidence to show that the user information subject has subjective maliciousness or abuse of rights;
6. It is difficult to obtain the consent of the user in order to protect the major legitimate rights and interests of the user's information subject or other individuals such as life and property;
7. Responding to the request of the user information subject will cause serious damage to the legitimate rights and interests of the user information subject or other individuals or organizations;
8. Involving commercial secrets.

6. How your user information is stored and transferred globally

In principle, the user information we collect will be stored on Amazon servers. We will only retain your user information for the period required for the purposes and purposes described in this policy and for the shortest period specified by laws and regulations. After the above retention period, we will delete your user information in accordance with the requirements of applicable laws and regulations or Anonymization processing. As otherwise provided by laws and regulations, or for the purpose of public interest, scientific and historical research, etc., or with your other authorization and consent, we may need to retain relevant data for a longer period of time.

Since we provide products or services through resources and servers all over the world, this means that, after obtaining your authorization and consent, your user information may be transferred to jurisdictions outside the country/region where you use the products or services, or subject to access from these jurisdictions.

Such jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your user information is adequately and equally protected within the territory of the People's Republic of China. For example, we may request your consent to transfer user information across borders, or implement security measures such as data de-identification prior to cross-border data transfers.

7. How to update this policy

Our Privacy Policy is subject to change. We will not reduce your rights under this Privacy Policy without your express consent. We will post any changes to this policy on this page.

For material changes, we will also provide a more prominent notice. Material changes referred to in this policy include, but are not limited to:
1. Our service model has undergone major changes. Such as the purpose of processing user information, the type of user information processed, and the way in which user information is used;
2. We have undergone major changes in ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy mergers and acquisitions, etc.;
3. The main objects of user information sharing, transfer or public disclosure have changed;
4. Your right to participate in the processing of user information and the way you exercise it have undergone major changes;
5. When there are changes to the responsible department, contact information and complaint channels that we are responsible for handling user information security;
6. When the user information security impact assessment report indicates that there is a high risk.

We will also archive older versions of this policy for your review.

8. How to contact us

If you have any questions, comments or suggestions about this Privacy Policy, please contact us by:
Email: support@bigblue-tech.com
Tel: +86 755 26415396
Fax: +86 755 26415396

We have set up a dedicated department for user information protection, and you can contact relevant personnel in the following ways: Supplementary contact information related to user information protection.
Email: support@bigblue-tech.com
Tel: +86 755 26415396
Fax: +86 755 26415396

Generally, we will reply within thirty days.